Existing Landlord Client Survey - online survey, property management,

Existing Landlord Client Survey

Name:

Property:

Property Manager:

Date:

We are constantly tracking trends and determining ways to improve our services. We are interested to know how you have been looked after by our Property Management Team.

Question 1:

Why did you choose us to handle the management of your property?

Question 2:

How would you rate the information and advice provided to you by your Property Manager?

Question 3:

Are you confident that your Property Manager listened to and understood your needs and concerns?

Comments:

Question 4:

How would you rate the level of communication from us?

Comments:

Question 5:

Were you happy with the rent achieved for the property?

If No, why not?

Question 6:

Do you own any other investment properties not being managed by Residential Rentals?

Would you be interested in our representative presenting you with a proposal for the management of your other properties?

Comments:

Question 7:

Are there any additional services you would like us to provide to you?

Question 8:

How would you rate our Property Management Department's overall performance between 1 and 10? 1 being poor and 10 excellent.

Question 9:

What could we do to improve our service to you?

Question 10:

Would you be confident to recommend Residential Rentals Property Management Service to your family and friends?

Thank you for taking the time to complete our survey. We value your feedback and continually aim to improve our service. If you have any questions or requests, please don't hesitate to contact our Property Management Department on +649 2715200 or email: rentals@residentialrentals.co.nz.