Because we only focus on property management we have been able to analyse the work flow and responsibilities into four departments. So the key elements can be handled with optimum results. Team Members are educated in specific property management tasks enabling them to provide a level of service not previously witnessed within the industry.

# 1 The Leasing Team

It is in the leasing of property that Residential Rentals differ from real estate agencies. We believe that one of the most important parts of successful property management is securing the best possible tenant for your property in the quickest time for the highest rent. For this reason we have a specific team of leasing consultants who focus directly on renting your property, its all they do, and as a result they get very good at it. It sounds simple and makes sense, yet many Property Management businesses have one person to do all the administration, chase rental payments, conduct routine inspections, negotiate with tenants, look after maintenance, do the accounting and also expect their staff to rent your property, to the best tenant at the highest possible price.

Furthermore unlike most property management companies who hand out keys to prospective tenants, we ensure all tenants are accompanied when viewing properties by our specialist leasing consultants. Aside from maximising the security and protection of your property, this procedure

enables the leasing consultant to more accurately gauge the appropriateness of a tenant for your property and allow them to provide you with constructive feedback. One of the biggest benefits of using Residential Rentals to manage your property is the amount of tenant enquiry we receive. You see because we manage a large number of properties spread geographically. We currently have tenants that will shift from one area to another. Our exposure to prospective tenants is via our sign written vehicles, signage on vacant properties, internet advertising, via our website and word of mouth. Put simply this means more tenant enquiry. Our leasing team maintains a rental register where prospective tenants are able to register their requirements and then be advised of new properties as they become available. This pro-active approach assists in reducing the vacancy time for your property.

Prospective tenants who submit an application to rent your property are thoroughly screened. Information including identification, previous rental history, employment history, income as well as personal and rental references are verified. Applicants must meet our stringent criteria before being accepted as a tenant. When a tenant has been approved for your property we organise a sign-up appointment with all parties to the tenancy and explain the tenants obligations and responsibilities under the agreement and our expectations of them during the tenancy. All this is done to ensure your new tenants are fully aware of how important it is to look after your property.

# 2  The Property Managers

The Property Managers are responsible for the day-to-day management of your rental property. At Residential Rentals our property managers job is to make your life easy. They are your main point of contact, and also the main point of contact for your tenants. This means you only have to speak to one person to get all the answers you need. They are experienced, well trained property management professionals. Our philosophy is simple; a team of well trained, experienced people will always provide a better service. Click here to find out more about our team of professional property managers.The drug industry is fast becoming a growing concern and as part of their training our property managers are certified with the NZ Drug Detection Agency. So you can be assured that we are able to assess all tenants through their initial interview and ongoing property inspections to reduce your properties exposure to this ever increasing problem.  For more information click here

# 3 Accounts

This department handles all the paperwork and bill paying associated with each investment property. The team is responsible for the disbursement of all rental income, including depositing rent into your account, paying invoices, debiting rental payments directly from tenants accounts, lodging bond forms and preparing monthly and annual financial statements.

The accounts team is also responsible for the payment of any regular accounts you may elect us to pay including building repairs and landlord protection insurance, body corporate fees, water and council rates. Click here to find out more about the faces behind Residential Rentals.

If you have any questions relating to your monthly statements, invoices or other financial matters please discuss these with your property manager. If required your property manager will consult with our accounts team. This means you don't have to contact numerous different people to get the answers you want.

# 4 The New Business Team Our new business team is responsible for providing investors with current market information and for a smooth transition when you join Residential Rentals as a new client. Our Business Development Managers are available to discuss all of your property management requirements and create a solution to meet your individual needs. We guarantee that if you transfer the management of your property to Residential Rentals it is accomplished smoothly and without stress for you or your tenants. Click here to find out more about the faces behind Residential Rentals.

The Latest Technology We have invested in the latest technology which enables us to make available to all of our clients an ability to log onto our website and to look at and print off statements and other information 24/7. When our Property Managers conduct an inspection they will utilise the latest iPad, complete an inspection template, add comments and take photos. All property reports are available on our website 24/7.  ipads can go almost anywhere and with powerful apps, iPad can transform a traditional paper-based workflow to improve the way we record and track vital information enabling us to keep you better informed  in a more efficient manner.

Members of LPMNZ.

Residential Rentals are members of LPMNZ (Leading Property Managers of New Zealand). LPMNZ is an elite group of specialist property managers and property management businesses across New Zealand who provide the highest level of service and professionalism to investment property owners and tenants.

LPMNZ is dedicated to keeping its members at the forefront of property management practice through a comprehensive professional development and training program specifically for property management. Membership of LPMNZ is only available to Firms across New Zealand who are prepared to commit to LPMNZ's strict Code of Practice. For more information visit www.lpmnz.com

Our Service Guarantee.

At Residential Rentals we are serious about our commitment to provide the best property management service to home owners. To make sure this commitment is not just lip service, we offer the following service guarantee to all of our owners as a measure of accountability.

If you are dissatisfied with the service you have received, and you have brought this to our attention and we have failed to address your concerns, then we will gladly continue the management of your property for the next 4 weeks free of management fees.

Check out our Service Guarantee.

Free 1 Month Trial Period.

Hello, my name is Alan Rolston and I'm managing director of Residential Rentals and for more than 10 years, our company has helped manage many homes for investment property owners. I have been quite shocked by the sort of sloppy service going on in the real estate industry today. Its simply unacceptable.

That is why we are offering you the opportunity to trial our service for FREE. Yes you heard right. Try our property management services for FREE for 1 month. Click here to find out how.

Still not convinced then check out how we diifer from our competitors.