For a complete guide on what we expect from our tenants, and what you can expect from us, please have a look at our Tenant Handbook. If you rent a property with us, you will already have received a printed copy at your Move In however if this has been lost, please let us know and we can get another printed copy out to you.
Fix it techniques
Please see our Fix It Techniques Guide for some general tips on keeping your property clean and tidy, keeping it pest-free, and managing minor accidents. For more serious maintenance issues, please see our Repair Tips And Troubleshooting Guide.
what to do if something is not working as it should
If you are unable to resolve the problem by referring to the tenant booklet as per step 1, email us at firstname.lastname@example.org or call during office hours.
AFTER HOURS EMERGENCY
Our after hours emergency numbers are 022 018 4652 or 021 742 730. Prior to calling this number, please refer to the tenants repair trouble shooting guide below. Please do not send an e-mail if it is an emergency.