Privacy Policy

Residential Rentals Limited is committed to protecting the privacy of your personal information and we are required to comply with the Privacy Act 2020 (Privacy Act) in New Zealand.

By using our website at (and any other website we may establish or operate from time to time), and/or providing your personal information to us you consent to us handling your personal information in accordance with this Privacy Policy.

We reserve the right to update this privacy statement at any time and for any reason, so we encourage you to make sure that you are familiar with the current version of our privacy statement. Any change we make applies from the date the updated Privacy Policy is posted on our website.


Personal information we collect

The kinds of personal information we collect and hold about you, and our use of that information, is dependent on the products and services we provide to you.

The products and services that we provide include property management and services in connection with this, including but not limited to, property viewings and leasing, arranging utility connections, property maintenance and insurance.

Generally, this personal information may include (but is not limited to) your name, address, date of birth, telephone number, email address, details of the products or services you have enquired about, rental amounts, insurance details, references (in relation to rental arrangements) and photo identification.


How we collet your personal information

Generally, we collect your personal information directly from you, and it will usually be obvious when we collect information such as in forms, registers, correspondence, or sign-up pages. We may ask for your consent to collect personal information about you from third parties. Our digital channels will also collect information about peoples’ interactions using cookies and other digital tools.

If you provide us with personal information about a third party you represent, then we collect it on the basis that you have that person's consent for us to collect and handle their personal information in accordance with this privacy policy.

Generally, if we are unable to collect the personal information we require, we may not be able to provide you with the products and services you seek. If the information provided is incorrect or incomplete, this may also prevent, limit or otherwise affect our ability to provide products or services to you.


Why we collect, hold and use your personal information

We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.

Generally, these purposes include responding to your enquiries, providing you with products and services such as those set out in the section above, providing you with marketing information about our products and services, obtaining your feedback on your customer experience, conducting promotional activities and for our general business operations

By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or by electronic means such as email. You can opt-out of marketing and promotional communications at any time by contacting our Privacy Officer at


Storage and management of personal information

We may hold your personal information in electronic formats or in hard copy, at our offices at 320 Ti Rakau Drive, Burswood, Auckland, or at premises outside our offices, including data storage facilities or online storage located within or outside New Zealand, which may be operated by independent service contractors.

We have put in place physical, electronic and organisational processes to protect your personally identifiable information. Only authorised employees, agents and contractors are granted access to this information.

The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our websites. Please bear this in mind when transmitting information by this means to us.


Your right to access and correct your personal information we hold

You have the right to access your personal information and correct your personal information, subject to the withholding grounds set out in the Privacy Act. If you wish to access your personal information or seek to have it corrected, you must contact and address your email to The Privacy Officer. 

If you require further information on the Privacy Act 2020, the Privacy Commissioner's website has useful guides (