For a complete guide on what we expect from our tenants, and what you can expect from us, please have a look at our Tenant Handbook If you rent a property with us, you will already have received a printed copy at your Move In however if this has been lost, please let us know and we can get another printed copy out to you.
Fix it techniques
Please see our Fix It Techniques Guide for some general tips on keeping your property clean and tidy, keeping it pest-free, and managing minor accidents. For more serious maintenance issues, please see our Repairs Tips & Troubleshooting Guide.
what to do if something is not working as it should
If you are unable to resolve the problem by referring to the tenant booklet as per step 1, email your property manager or call during office hours.
AFTER HOURS EMERGENCY
Our after hours emergency numbers are 022 018 4652 or 021 742 730. Prior to calling this number, please refer to the tenants repair trouble shooting guide below. Please do not send an e-mail if it is an emergency.
CHANGE OF TENANT FORM
Tenancies can only be changed if the landlord and all tenants (everyone named on the tenancy agreement) agree. If any of the tenants change, everyone else has to agree and a Change of Tenant Form must be completed.
BOND TRANSFER FORM
This is the form when a tenant wants to transfer the bond they paid for one rental property to a new rental property. It must be filled in and signed by the same people who signed the original bond lodgement form.